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Policies Statement


Copyright

 

SOLUTION SERVICES INC

 

GraySarge Presentations
Phone 303.693.2185

gary@graysarge.com

Internet Work, Payment and Delivery Policies

Since a large part of Solution Services Inc [SSI] work relates to specialized programming and web site work, the following detail the policies and procedures apply to all Internet related work. Policies on program development are supplied to clients as part of work proposals.

Normal policy:

1] Development work is installed as either a demonstration web site or a demonstration application system on www.solutionservices.com.

2] Clients may review and comment on development for up to 15 days after first publication, longer (as necessary) by special arrangement.

3] On agreed completion, clients are invoiced for the work performed and as it appears in its completed state on the SSI web site demonstration area. Invoices are due upon receipt and become delinquent after 30 days from the date that appears on the invoice.

4] On receipt of payment within 30 days of the invoice date, the web site/application work will be installed on the client web site (no charge; part of development).

5] Within the time period between invoicing and 30 days after the invoice date, clients may freely use the demonstration versions as "live" processes by linking to them on the www.solutionservies.com web site. All accumulated data will be installed on the client's web site as part of the final installation.

The exceptions:

1] In the event no payment is received after 45 days from the date that appears on SSI invoices:

  • The demonstration area will be either removed or disabled on the www.solutionservices.com web site, at our option (typically, they are removed).
  • After 60 days, the project is considered "suspended" by the client. Reactivation of the project is subject to the provisions noted under item #3 below.
  • After 1 calendar year:
    • The original project cost must be renegotiated and a minimum of a 50% pre-payment towards the revised work must be received before any work will be considered. A further 25% payment must be received on installation of the work onto the SSI web site to continue the work.
    • All pre-payments are non-refundable.
    • Should the final 25% completion payment not be received, this section and item #3 apply.

2] Where development or other Internet-related work must necessarily occur on a client web site and no payment is received after 45 days from the invoice date, SSI will restore the web site to the state in which it existed prior to any work being done on any client designated projects.

Depending on the circumstances, this may involve:

  • Disabling a newly developed web site
  • Restoration from in-house archives of all original code replaced as part of special work.
  • Loss of web hosting services

3] Reinstating either a demonstration area or new code to a web site that was reverted to it's former state is subject to an additional $150 service charge.

  • Both the original invoice and the additional $150 service charge must be paid in full prior to reinstating contracted work.
  • The client agrees to pay any/all additional fees associated with disabling/loss of wet hosting services under these circumstances.

4] No communication between SSI offices and clients for which work is undertaken for a period of three weeks (15 working days - except by special arrangement) is interpreted as a desire on the client's part to terminate any and all projects undertaken by SSI.

Clients remain liable for not less that 1/2 the amount of the project as cited in the original proposal and up to the full proposed amount for those projects near (or substantially) close to completion.

Reestablishment of indirectly terminated projects is subject to the same provisions as defined under item #3 above.

5] Contracting for services a client has no intention of honoring constitutes fraud. Legal remedies will be sought.

6] For all purchased web site add-on packages with installation:

  • Failure to remit the invoice for non-online purchases is subject to the provisions of item 2 above.
  • The client is responsible for all required components on a web hosting service to be in place to support a specific add-on package. Like the licensing fee for all web site add-ons, the standard installation fee of $24.95 is non-refundable, even if clients discover that their web host cannot support a specific add-on package.
  • At the discretion of Solution Services Inc, the installation fee may be deferred until such time as the client secures web hosting services that support the specific add-on package they have purchased from this web site.